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Cancellation & Refund Policy

Last updated: 31 Oct 2026

Payments on HealthTeky are not refundable. We pay doctors, hospitals, stores and service providers as soon as you book or buy, so a payment is refunded only when the service could not be provided or something went wrong on our side, as listed below.

When you get a refund

A payment is refunded in full only when:

  • the doctor, clinic, hospital or store cancels, or cannot provide what you paid for;
  • you were charged by mistake, for example twice for the same thing, or for something that was never booked;
  • a technical failure or an error by HealthTeky's team stopped the service from being provided.

A payment is not refunded when you cancel, change your mind, or do not attend.

Doctor consultations

  • If you cannot make it, move the visit to another time with the same doctor from My appointments. A payment can be used for up to 3 slots in all: the first booking and two moves.
  • If you cancel or do not attend, the payment is not refunded, and the doctor is not paid either. You can still pick another time on the same payment within 30 days, while slots are left. After that, the payment is kept by HealthTeky.
  • If you think a missed visit was not your fault, write to us: we look at each case and may refund it at our discretion.
  • If the doctor cancels, you get a full refund automatically. If a doctor misses your appointment, write to support@healthteky.com within 7 days and we refund it in full.
  • For "Consult now", if the doctor does not join within 10 minutes of payment, the consultation is cancelled and refunded automatically.
  • For a written consultation, if the doctor does not answer in time, it is refunded automatically.

Medicines and lab tests

  • You can cancel an order before you pay for it. A paid order cannot be cancelled or refunded.
  • If the store rejects the order or cannot fulfil it, you get a full refund automatically.
  • If you receive something damaged, defective or different from what you ordered, contact support as soon as possible after it arrives, with the order number and photos; after checking, we replace it or refund it.

HealthTeky plans for clinics and hospitals

  • Payments for HealthTeky plans (monthly or yearly) are not refundable, including if you stop using HealthTeky, cancel or downgrade during a billing period. Your plan stays active until the end of the period you paid for.
  • A plan payment is refunded only if you were charged by mistake (for example a duplicate payment) or a technical failure on our side meant the plan was not provided.

How refunds are paid

  • Refunds go back to the card, UPI or account you paid with. Banks usually show them within 5-7 working days.
  • Misuse of the platform, false claims or abuse of the refund process can lead to a claim being refused.

Need help?

If you think you were charged by mistake or a service was not provided, write to support@healthteky.com or open a ticket from the Help centre with your booking or order number, and we will look into it within one working day.