Enhancing the Organizational Social Context to Improve Viral Suppression and Retention in HIV Care

Inclusion Criteria: Aim 1: * PLWH: in care in one of 12 clinics in Philadelphia 1. HIV diagnosis date at least one year prior to the administration of the clinic OSC measures 2. Philadelphia address at the time of HIV diagnosis 3. successfully linked to care at any point during the study period, defined as having documentation of 1 or more CD4 or Viral Load test results after the date of diagnosis * Clinic workers: clinic leaders, administrators, frontline staff, and providers across participating clinics Aim 2: * PLWH: having an established diagnosis of HIV and receiving care at one of the 4 clinics at least 6 months before the pre-implementation period * Clinic workers: the entire pool of workers employed in the 2 clinics assigned to the intervention arm will be invited to participate in ARC Aim 3: \- Clinic staff and PLWH at clinics receiving ARC Exclusion Criteria: Aim 1: * PLWH: Persons in a correctional facility will be excluded from this analysis * Clinic workers: Participants who are not employed in one of the roles that were designated Aim 2: * PLWH: Patients who get discharged from a clinic because they moved (or for other reasons) or who died will not be eligible to enter the pre-implementation cohort. * Clinic workers: Clinics assigned to SOC will not receive ARC but will be asked to complete surveys using the same schedule as the clinics assigned to receive ARC.